How DeliverSync handles your workspace, driver, and delivery data.
This policy covers the DeliverSync web app, admin dashboard, public tracking page, and Android mobile app. It is written for the businesses that use our platform to manage their own deliveries.
- We collect account, delivery, location, device, and billing data needed to run the service.
- We use it to dispatch jobs, share tracking, power proof of delivery, and keep your workspace secure.
- We do not sell your operational data for advertising.
Email: support@deliversync.in
Technical support: admin@deliversync.in
Website: https://deliversync.in
Overview
This Privacy Policy explains how DeliverSync collects, uses, stores, and shares information when you use our website, admin dashboard, and Android mobile app.
DeliverSync is built for businesses that manage their own drivers and deliver directly to their customers. That means most of the data we handle is operational data entered by your team or generated while managing deliveries.
Information we collect
- Account and workspace details such as name, email address, phone number, role, tenant/workspace name, and subscription status.
- Delivery data such as customer names, phone numbers, delivery addresses, order notes, status updates, timestamps, and proof-of-delivery photos or comments.
- Location information such as addresses, coordinates, and live driver locations when location features are used to power maps, tracking, and dispatch workflows.
- Device and usage data such as device type, app version, IP address, browser or operating system details, push notification tokens, and logs needed to keep the service secure and reliable.
- Billing and checkout information processed through our payment partners when a subscription is purchased or renewed.
How we use information
- Authenticate users and keep workspaces secure with role-based access.
- Create, assign, track, and complete deliveries, including live tracking and proof-of-delivery workflows.
- Send operational alerts, OTPs, notifications, and support messages.
- Display customer tracking links and delivery history to authorized users and, where applicable, to customers through a shared tracking page.
- Process subscriptions, maintain account records, improve product reliability, and diagnose issues.
Mobile permissions
The Android app may request permissions that are necessary for delivery operations.
- Location, so drivers can share live location and dispatch can view tracking on maps.
- Camera, so drivers can capture photo proof of delivery.
- Notifications, so users can receive assignment alerts, OTPs, and delivery updates.
Retention and security
We keep information for as long as needed to operate your workspace, provide support, meet legal obligations, resolve disputes, and maintain delivery history.
We use administrative, technical, and organizational safeguards designed to protect the data stored in DeliverSync, including access controls and tenant separation.
Your choices and rights
- You can update account details through your workspace administrator or by contacting support.
- You can stop using location, camera, or notification features by changing device permissions, though some product features may stop working correctly.
- You can request assistance with account access, data corrections, or workspace deletion by contacting us.
Children's privacy
DeliverSync is intended for business use and is not designed for children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page and post the revised version here.