NDR Handling Guide for Sellers
How to handle Non-Delivery Reports and improve reattempt success rates.
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NDR (Non-Delivery Report) is raised when a courier cannot complete delivery.
Common NDR reasons
- Customer unavailable
- Wrong address
- Customer refused
- COD not ready
- Restricted area / rain / strike
Response playbook
- Review NDR within 12–24 hours
- Call customer to confirm availability
- Submit reattempt or address correction in courier portal
- Escalate after 2 failed attempts
- Mark for RTO if customer unresponsive
Fast NDR handling is the cheapest way to save COD orders.
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FAQ
- How many reattempts are allowed?
- Typically 2–3 attempts depending on courier and seller plan.
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