Weight Dispute Resolution with Couriers
What to do when couriers charge more due to weight discrepancies.
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Couriers may re-weigh at hubs. If chargeable weight exceeds your declared weight, you get a debit note.
Prevention
- Accurate dimensions on every shipment
- Photo of package on scale with AWB visible
- Right-sized cartons
Dispute process
- Pull AWB and original declaration
- Submit weight proof within courier deadline (often 7–14 days)
- Escalate with dimension photos and invoice
- Track dispute status in aggregator dashboard
Win rate improves significantly with photographic evidence at dispatch.
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FAQ
- Can volumetric weight cause disputes?
- Yes — it is the most common dispute type for lightweight, bulky items.
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